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Frequently Asked Questions


What delivery options do I have?

We offer a free delivery service to anywhere in South Africa for all orders placed online. Orders placed via email have a flat courier rate of R70 for deliveries anywhere in South Africa. Generally the package is delivered to your doorstep, but can also be delivered to the post office for your collection.

What is the expected turnaround time for delivery?

How much does delivery cost?

Can I track my parcel?

Where do you deliver to?

Can I change my delivery address?

Do you deliver to PO Box addresses?

What happens if I am not available to sign for my order?

What do I do if my order is delivered damaged?

Can I get same-day delivery?

Privacy and Security

How private is the information I provide on the website?


How long after I order, is it acted upon?

Can I order custom sizes or shapes?

If necessary, how do I cancel my order?

Is the site operational 24/7? / Can I place my order at any time?

How do I find out my order status?

Do I get a tax invoice?

How do I place an order?

What if I am having trouble placing the order?

What should I do if I can’t complete the checkout process?

Can I order over the phone?

How do I know what is in my shopping cart?

How do I empty my shopping cart and start again?


Do I have to pay with a credit card? / Are there different ways to pay?

If I pay with credit card, when does the payment go through?

Does my billing address have to match the address on my credit card file?


Why does the site ask me to login? (Username and password?)

Is there a brochure/catalogue?

Can I contact a person to assist me?

How do I redeem a coupon?

What if I have a comment, question or concern?

What settings or software do I need to view the NameBadgeSA website?


Can I return a product?

What if the product I ordered is wrong?


Can I submit my own artwork?

What format is suitable to send in artwork?

Will I have to resubmit my artwork everytime I place an order? If my artwork is the same?

Is there someone who can help me design the badges?